Jobid=598b1dd65abf (0.0742)
As a Customer Service Representative, you act as the first point of contact for international customers and ensure that complex orders are managed correctly and on time.
Wie zoeken we?
We are looking for a Customer Service Representative who thrives on international customer interactions and is able to maintain overview in a fast-paced order environment. You act as the first point of contact for customers and work closely with internal teams on a daily basis to ensure commitments are met.
- Bachelor’s level of working and thinking (HBO equivalent)
- Experience in customer service within the FMCG and/or dairy industry
- Experience with SAP and strong proficiency in MS Excel (required)
- Excellent command of English (near-native) and proficiency in Dutch
- Advanced knowledge of Excel
You are accurate and analytical, solution-oriented, and take full ownership of your work. You proactively identify opportunities to improve processes and feel comfortable working in an international, dynamic environment where collaboration is key.
Wat bieden wij je?
You will take on an independent role where your experience is put to immediate use and where you can make a visible impact, even though the position is temporary.
- Gross monthly salary between €3,800 and €4,700, depending on experience
- Temporary contract of approximately 6 months
- Working days from Monday to Friday during daytime hours (start between 08:00 and 08:30)
- Travel allowance
- A high level of autonomy and trust in your expertise
- Opportunity to actively contribute to process improvements
Functieomschrijving
You will be working for an internationally operating organization within the food industry. The company is characterized by complex logistics processes, high quality standards, and close collaboration between customer service, supply chain, and sales. As a Customer Service Representative, you are responsible for the full order-to-cash process for international customers.
Key responsibilities
- Processing and managing customer orders from request through to delivery
- Daily communication with international customers regarding orders, deliveries, and inquiries
- Coordinating with internal departments such as planning, logistics, and sales
- Identifying and resolving deviations in the order process
- Maintaining customer and logistics data in SAP
- Contributing to improvement initiatives focused on efficiency and customer satisfaction
Are you the Customer Service Representative who keeps oversight, takes initiative, and enjoys working in an international environment? Apply now and make a real impact.
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